Our refund and return policy is as follows:
- All returned merchandise is subject to a restocking fee.
- Firearms – 5%
- Accessories – 10%
- Ammunition, powder, primers – 15%
- Customers that refuse shipments will be responsible for original and return freight charges.
- Customers will be responsible for all shipping charges and additional carrier fees on packages that are unable to be delivered (refused, unable to obtain adult signature, 3 delivery attempts, etc.)
- No merchandise accepted for return without a return authorization number clearly marked on exterior shipping carton.
- This return number must be obtained from our customer service department within 30 days and returned within 30 days.
- When obtaining a return authorization number you must have the invoice number that the item was purchased on.
- If items are not received after 30 days of RMA date, RMA will be cancelled.
- Return shipping labels are only provided for defective/damaged items or if a mistake is made on our part.
- Merchandise returned must be re-packed in such a way as it is in saleable condition when received (no writing and/or tape on manufacturer packaging, no damaged/opened packaging, etc.). If items are received in this manner, they are subject to be returned back to you (at your cost) or a full restocking fee will be assessed.
- It is solely at our discretion to accept return merchandise, additional restocking fees will be charged for large quantities, old packaging or other unusual circumstances.
- We are not a warranty station for any company; therefore, we do not accept warranty repairs. Warranty repairs should be shipped to manufacturer or their authorized service centers.
- We will only accept unaltered/new in box items for return. Other items that are unable to be returned are:
- Oversized items, special ordered items, hygienic products (mouth blown calls), hazardous items, food products/ safety products
- Optics / iron sights/ scope mounts & rings will not be accepted if installation has been attempted or completed.
- We cannot accept returns on guns, barrels, uppers, etc. that have been fired or transferred / shipped to another location.
Damaged or missing merchandise instructions:
- All damages and shortages must be reported to us within 3 days.
- Take pictures of damages.
- Save shipping cartons and documents for possible inspection by carrier.
- All damages and shortages must be reported on freight carriers shipping documents.